Use cases
Understand service logs before the next review.
Ticket systems and service teams export logs with a row per request. Upload one, compare times and volumes across teams or locations, and check the records for gaps first.
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A question you might bring
Which request types take longest to resolve?
Average resolution time by request type with the number of requests behind each average.
Illustrative example: a service request log with request type, location, and resolution time in hours.
What you can do with your file
Brief, Ask, Tables and Charts are on Free, Pro and Max, within each plan's allowance. Decide is exclusive to Max. Charts and Decide require your own file. Stats and Python for supported results are on Max.
Tables: Average response or resolution time by team, location, or request type, with request counts.
Ask: Ask a plain-language question and see the answer with the base used.
Quality: Spot missing timestamps and repeated rows before you report averages.
Brief: A Brief summarizes what stands out in the log with supporting figures.
Files people often bring
- Support ticket or help desk exports
- Service request or work order logs
- Maintenance or inspection records
- Delivery or fulfillment logs
Good to know
- DataWhisperer works on files you upload; it does not connect to ticketing or field service systems or refresh automatically.
- Review columns, filters, and the base behind each figure before you share it.
- Differences between groups describe your data; they do not show cause.
- Only upload files you have permission to analyze.