Use cases
Find what customers keep telling you.
Written feedback and star ratings are easy to collect and slow to read. Upload an export, ask what comes up most often, and compare ratings across products, channels, or months.
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A question you might bring
What do customers mention most in reviews with low ratings?
An answer describing the most frequent topics in those comments, with the number of reviews it is based on.
Illustrative example: a review export with a product column, a star rating, and a written comment.
What you can do with your file
Brief, Ask, Tables and Charts are on Free, Pro and Max, within each plan's allowance. Decide is exclusive to Max. Charts and Decide require your own file. Stats and Python for supported results are on Max.
Ask: Ask about recurring topics in written comments and get an answer that points back to the responses.
Tables: Average ratings by product, channel, or month in one table, with review counts.
Brief: A Brief summarizes the main pattern in the feedback file with supporting figures.
Share: Send a link to a Brief so colleagues see the finding and its supporting figures.
Files people often bring
- Review exports with ratings and comments
- Support or feedback form responses
- Post-purchase or post-service surveys
- Comment logs with a product or channel column
Good to know
- DataWhisperer reads the file you upload; it does not collect reviews from websites or connect to review platforms.
- Review columns, filters, and the base behind each figure before you share it.
- Differences between groups describe your data; they do not show cause.
- Only upload files you have permission to analyze.