Help
Make your next step easier. Find practical answers about uploading files, reviewing survey responses and feedback, managing your plan, and troubleshooting.
Have questions about using AI with your data? Browse the Guides for reviewed written walkthroughs. Some guides also include a video; a video is not required to follow a guide.
Getting started
Create a free account or sign in, then upload your data and choose a worksheet if prompted. Uploading opens your workspace without running analysis. Choose Brief when you want a readout.
- Drop your file. Go to the Dashboard and drag in a CSV, Excel (.xlsx / .xls), TSV, or TXT. Choose a worksheet if prompted. Already uploaded? Use Pick a file on the same card to return to its saved work.
- Choose what you want to explore. Select Brief, Ask, Tables, Charts or Decide on the tool bench. Stats is available on Max. Uploading does not start an analysis. Successful analyses each month: Free 10, Pro 100, Max 250. Included usage refreshes each month; failed runs don't count and reopening saved work is free. Each successful Brief, Ask, Table, Chart, Decide result, or Stats run uses one analysis from your monthly allowance, including follow-up questions.
Uploading data
Use a supported tabular file with clear headers. Review data-quality flags and supporting figures as you interpret a result.
Using Brief
Use Brief to understand your own data, without needing an analytical background. Ask it to summarize the main findings or name what you want to understand. It brings findings together with supporting evidence and useful charts where applicable. Review the result against your file before using or sharing it.
Using Stats
Stats runs supported exploratory descriptions and tests on your file. Review the test, sample size, assumptions and practical importance; use study design and audience context before generalizing or interpreting causes. Stats is included on Max; each run uses one from your monthly allowance.
Data quality & confidence
Check the condition of your data and understand what supports your results, so you know what to review before using a finding.
Using Ask
Read a Brief, then use Ask for your own follow-up questions in plain English, with or without an analytical background. Analysts can also use it for focused questions and spot-checks. Answers are grounded in the file you pick. Every plan includes Ask — each question uses one from your monthly allowance.
Save, share & print
Keep useful results, return to them later, and share only what you intend to share.
Code
On Max, inspect Python and assumptions for supported results without rerunning the analysis.
Using Tables
Tables are computed breakdowns from your file — counts, supported percentages and group summaries. AI helps interpret your request; check selected columns, filters and missing values. Tables are included on Free, Pro and Max; each successful run uses one analysis from your allowance.
Using Charts
Turn your data into a chart you can check and share. Charts is included on Free, Pro and Max within your allowance. Use your own uploaded file; Charts is not offered in the built-in sample or event demo.
Using Decide
Explore options and tradeoffs using your findings and your goal. Decide is exclusive to Max and requires your own uploaded file. It is not offered in the built-in sample or event demo.
Plans & billing
Free includes 10 analyses and 3 uploads per month. Pro is $49/month with 100 analyses, 30 uploads and support tickets. Max is $99/month with 250 analyses, supported Stats and Code, Decide, and priority support tickets. Files can be up to 20 MB on Free, 60 MB on Pro, and 120 MB on Max. Max has no monthly upload cap. Upload allowances reset every 30 days; a daily safety limit of 20 upload requests applies to all plans. Reopening saved work does not use an analysis or upload. Cancel anytime.
Privacy & security
Short version: your data is yours, never sold, never used to train models — and it's encrypted in transit and at rest.
Troubleshooting
Common bumps and how to clear them.
Still stuck?
can answer product questions. Paid plans include two-way support tickets for product issues.
works without an account. Two-way support tickets for product issues are included on paid plans; Max gets priority handling.
Common pre-signup questions:
- Forgot your password? Use the "Forgot password?" link on the sign-in page.
- Didn't get the verification email? Hit resend on the sign-up screen, then check spam.
- Billing question on an existing charge? Sign in and open Settings → Account for the Stripe billing portal.
For business, legal, privacy, account access, or unresolved issues, contact the team directly. No chat required.